Sort and prioritise
Apply labels using the sender, subject, request type, or an AI classification step. Important exceptions can go to a separate review queue.
Email & inbox automation
Turn a busy inbox into a clear next step.
Spend less time sorting and rewriting the same replies. I build email workflows that organise incoming messages, route requests, and put useful context in front of the person who needs it.
Discuss this workflow Temporarily €80/hour · Normally €100 · Free intro call
IS THIS FOR YOU?
For shared inboxes, service businesses, and teams handling repeat enquiries.
An inbox becomes a bottleneck when every message needs someone to read it, copy details into another app, and decide who should respond. Automation can handle the steps between receiving a request and being ready to act on it.
Extract useful details
Turn information such as a company name, order reference, or requested service into structured fields for a spreadsheet or CRM.
Prepare a reply
Draft a response using your approved information and tone. Keep human review before sending when accuracy or a personal response matters.
Route and record
Send the enquiry to the right teammate and record its status. Connect the inbox to the tools your team already uses.
What a workflow
could look like.
An illustrative example. The exact steps depend on your tools and process.
Receive
A new message arrives in the connected inbox.
Classify
Rules or AI identify the request and extract relevant details.
Prepare
A draft is created and the enquiry is added to your chosen tracking tool.
Review
A person checks the response and handles exceptions before sending.
A USEFUL FIRST VERSIONStart focused.
Start focused.
Build from there.
We start with one inbox and a small set of message types. That makes it easier to test real examples, find unusual cases, and decide which actions should stay manual.
What to bring to the intro call
- The email provider and connected tools you use
- A few anonymised examples of common enquiries
- Your existing labels, response templates, and routing rules
- The actions you want to approve before they happen
Need advice before a build? I can assess your current process and help you compare potential savings with the cost of a tailored solution. A description of how you work today is enough to start.
THE PRACTICAL DETAILS
Good to know.
Can AI send emails without my approval?
It can be configured to, but it does not have to. We decide which messages can be handled with rules and which should remain drafts for review. A sensible first version often prepares replies while you keep control of sending.
Can you work with Gmail or Outlook?
Gmail and Microsoft Outlook are examples of email tools that can be connected through available integrations or APIs. I check your account permissions, provider limits, and the exact actions you need before confirming the scope.
What happens if the message is unusual?
The workflow can route messages it cannot handle confidently to a person. We define those review rules and test representative exceptions before handover.
START WITH THE PROCESS THAT COSTS YOU TIMEWhere could your business
Where could your business
save time and money?
Not sure what to automate? Let’s look at how you work, identify the costly manual steps, and decide what is worth improving.
Discuss your process Free intro call · Temporarily €80/hour, normally €100