Answer common questions
Use approved service information and FAQs to help customers find a relevant answer. Agree which topics the assistant should handle.
AI assistants & chatbots
Useful answers. With your business behind them.
An AI assistant is most useful when it has a clear job, reliable information, and a way to ask for help. I build assistants for frequently asked customer questions and internal knowledge searches, connected to the information you approve.
Discuss this workflow Temporarily €80/hour · Normally €100 · Free intro call
IS THIS FOR YOU?
For businesses answering recurring questions or repeatedly searching internal documents.
Generic chatbots do not know your services, policies, or current process. Giving an assistant the right information and a limited role makes it more useful. Human review and clear escalation rules keep uncertain answers from becoming final decisions.
Search internal knowledge
Help a team find information in selected documents or knowledge sources, with references where the setup supports them.
Connect useful actions
Collect the details needed for an enquiry or booking and pass them to your workflow. Available actions depend on the connected tools.
Hand over to a person
Route complex requests or uncertain answers to a teammate with the conversation context, so the customer does not need to start again.
What a workflow
could look like.
An illustrative example. The exact steps depend on your tools and process.
Ask
A customer asks a question on the chosen channel.
Find
The assistant retrieves relevant information from approved sources.
Respond
It answers within the agreed scope or asks for missing details.
Escalate
Requests outside its scope are passed to a person.
A USEFUL FIRST VERSIONStart focused.
Start focused.
Build from there.
We start with a focused set of questions and one channel. Test questions, source quality, and the handover process come before adding more capabilities. Website chat or WhatsApp can be considered after checking the required platform access.
What to bring to the intro call
- The questions you want the assistant to handle
- Approved FAQs, documents, or service information
- Topics or actions that must stay with a person
- The channel, audience, and handover destination
Need advice before a build? I can assess your current process and help you compare potential savings with the cost of a tailored solution. A description of how you work today is enough to start.
THE PRACTICAL DETAILS
Good to know.
Is the assistant trained on my data?
Often the better approach is to retrieve information from approved sources when answering, rather than train a new model. I choose the setup based on your information, update needs, and the task the assistant should perform.
Can an AI assistant make mistakes?
Yes. We reduce avoidable errors through clear scope, good sources, test questions, and review or handover rules. It should not be treated as a guaranteed source of correct answers.
Can it work on a website or WhatsApp?
Those are possible channels. Website integration depends on your site, and WhatsApp requires the appropriate business platform access and setup. I confirm those requirements and any ongoing platform costs before the build.
START WITH THE PROCESS THAT COSTS YOU TIMEWhere could your business
Where could your business
save time and money?
Not sure what to automate? Let’s look at how you work, identify the costly manual steps, and decide what is worth improving.
Discuss your process Free intro call · Temporarily €80/hour, normally €100